Shipping Policy - Shahwar Foods

At Shahwar Foods, we are committed to delivering our premium Pakistani spices and condiments to you promptly and securely. This Shipping Policy outlines our shipping process, costs, and delivery expectations for orders placed on https://shahwarfoods.com.pk. Please review the details below.

Last updated: August 15, 2025

1. Shipping Destinations

• Domestic Shipping: We ship to all regions within Pakistan, including major cities like Lahore, Karachi, Islamabad, and beyond.

• International Shipping: We offer shipping to select international destinations. Availability is displayed at checkout based on your delivery address.

2. Shipping Costs

• Domestic Orders: Shipping costs are calculated at checkout based on order weight, size, and delivery location. A flat rate or tiered pricing may apply.

• International Orders: Costs vary depending on the destination, order weight, and shipping method. Customs duties, taxes, or import fees may apply and are the responsibility of the customer.

• Free Shipping: We may offer free shipping on orders above a certain amount (e.g., PKR 5,000 for domestic orders). Check our website or promotions for details.

3. Delivery Times

• Pakistan: Orders are typically delivered within 3-7 business days from the date of dispatch, depending on your location. Remote areas may take longer.

• International: Delivery times range from 7-21 business days, depending on the destination and customs processing. Delays may occur due to international shipping regulations.

• Processing Time: Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order is dispatched.

4. Shipping Methods

We partner with trusted courier services (e.g., TCS, Leopard, or Pakistan Post for domestic; DHL or FedEx for international) to ensure reliable delivery. The specific courier will be selected based on your location and order details, and you’ll see the options at checkout.

5. Order Tracking

Once your order is dispatched, you’ll receive a tracking number via email or SMS. Use this to track your shipment on the courier’s website or contact us for assistance.

6. Delivery Issues

• Incorrect Address: Please ensure your shipping address is accurate at checkout. Shahwar Foods is not responsible for delays or non-delivery due to incorrect address information.

• Failed Delivery: If a delivery attempt fails (e.g., no one is available to receive the package), the courier will follow their standard procedures, which may include additional attempts or returning the package to us. Additional fees may apply for re-delivery.

• Lost or Damaged Shipments: If your order is lost or arrives damaged, contact us within 7 days of delivery at support@shahwarfoods.com.pk with your order number and photos of the damage. We’ll work with the courier to resolve the issue or provide a replacement/refund as per our Return Policy.

7. Risk of Loss

Ownership and risk of loss transfer to you upon delivery of the order to the shipping address provided. We recommend inspecting your package upon receipt and reporting any issues promptly.

8. Customs and Duties for International Orders

• International customers are responsible for all customs duties, taxes, or import fees imposed by their country. These are not included in the shipping cost or product price.

• We cannot mark international orders as “gifts” or alter customs declarations to avoid fees, as this violates regulations.

9. Shipping Restrictions

Due to food safety and international regulations, some products may not be eligible for shipping to certain countries. Restrictions will be indicated at checkout.

10. Contact Us

For questions or concerns about shipping, please reach out to us:

• Email: info@shahwarfoods.com

• Address: Shahwar Foods, Plot no.79/1 phase 5 hattar industrial estate Haripur, Pakistan

• Hours: Monday to Friday, 9 AM to 5 PM PKT

Thank you for choosing Shahwar Foods for your authentic Pakistani spices and condiments. We’re dedicated to ensuring your order arrives fresh and on time!