Return Policy - Shahwar Foods

At Shahwar Foods, we strive to deliver premium Pakistani spices and condiments that meet your expectations. If you’re not completely satisfied with your purchase, our return policy outlines the steps to ensure a smooth process. Please review the details below.

Eligibility for Returns

• Timeframe: Returns or refunds must be requested within 7 days of receiving your order.

• Condition: Products must be unopened, unused, and in their original packaging with all seals intact. Due to food safety regulations, we cannot accept returns of opened or used food items unless they are defective or damaged.

• Proof of Purchase: A valid order number or receipt is required to process your return.

Non-Returnable Items

The following items are not eligible for return:

• Opened or partially used products.

• Products damaged due to improper storage or handling after delivery.

• Bulk or wholesale orders (unless defective or damaged).

• Gift cards or promotional items.

How to Request a Return

1. Contact Us: Email our customer support team at info@shahwarfoods.com within 7 days of delivery. Include your order number, reason for return, and photos of the product (if damaged or defective).

2. Approval: We’ll review your request and provide a return authorization and instructions within 2-3 business days.

3. Return Shipping: Ship the eligible product back to the address provided, using a trackable courier service. Customers are responsible for return shipping costs unless the product is defective or was sent in error.

4. Inspection: Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

Refunds

• Processing Time: Approved refunds will be processed within 5-7 business days after we receive the returned product. Refunds will be issued to the original payment method.

• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

• Defective or Damaged Products: If you receive a damaged or defective item, we’ll cover return shipping costs and provide a full refund or replacement, based on your preference.

Exchanges

We offer exchanges for defective or incorrect items, subject to availability. If a replacement is not available, we’ll issue a refund. Contact us at info@shahwarfoods.com to initiate an exchange.

International Returns

For international orders, the same 7-day return policy applies. Customers are responsible for return shipping costs, including any customs or duties fees, unless the product is defective or incorrect.

Contact Us

If you have questions about our return policy or need assistance, reach out to our team:

• Email: info@shahwarfoods.com

• Hours: Monday to Friday, 9 AM to 5 PM PKT

We’re committed to ensuring your satisfaction with Shahwar Foods’ authentic Pakistani spices and condiments. Thank you for choosing us!

Last updated: August 15, 2025